Terms of Service

1. Agreement to Terms

By accessing ringerlabs.net, creating an account, or purchasing any service from RingerLabs, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the services.

These Terms form a binding agreement between you ("Customer" or "you") and Cory Ringer, doing business as RingerLabs ("RingerLabs," "we," or "us"), located in Bakersfield, California.

2. Services

RingerLabs provides professional website design, development, and managed hosting services for small businesses, along with IT consulting and automation services. These Terms govern your use of the ringerlabs.net platform and all services delivered through it.

3. Account Registration

You must create an account to access the platform. You agree to:

• Provide accurate, current, and complete information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access at [email protected]
• Be responsible for all activity that occurs under your account

Accounts are for business use. You must be at least 18 years old and have authority to enter into contracts on behalf of your business.

4. The Website Build Service

4.1 Build and Preview

After purchasing the website build service, RingerLabs will design and build a website according to your specifications. You will review the completed site in your platform account before your subscription begins and before the build fee is charged.

4.2 Approval and Payment Obligation

When you click "Approve" on your staged website, you acknowledge that: (a) the site substantially conforms to your specifications; (b) you accept the site as delivered; (c) you are obligated to pay the applicable build fee and begin the subscription term you selected; and (d) you agree to be bound by the Checkout Service Agreement presented at the time of approval.

Your digital approval — including your account credentials, timestamp, IP address, and the version of these Terms in effect — is recorded and constitutes a binding electronic signature under the California Uniform Electronic Transactions Act (Cal. Civ. Code § 1633.1 et seq.) and the federal E-SIGN Act (15 U.S.C. § 7001 et seq.).

4.3 Automatic Renewal Disclosure

4.4 Annual Plan Renewal Reminder

If you are on an annual plan, RingerLabs will send a renewal reminder to the email address on file at least 3 days before your renewal date.

5. Intellectual Property

5.1 RingerLabs Platform and Site Code

RingerLabs owns all intellectual property rights in and to the platform, all code, templates, frameworks, components, tools, and systems used to build, deliver, and host customer websites. Delivering a website to you constitutes the configuration and deployment of RingerLabs' pre-existing intellectual property. Nothing in these Terms constitutes a "work made for hire" under 17 U.S.C. § 101, and no provision shall be construed to transfer ownership of any RingerLabs intellectual property to you except as expressly licensed herein.

5.2 License to Your Site

While your subscription is active and in good standing, RingerLabs grants you a personal, non-exclusive, non-transferable license to use your built website for your business purposes.

5.3 Your Content

You retain ownership of all content you provide — text, images, logos, and other materials ("Your Content"). By submitting Your Content, you grant RingerLabs a non-exclusive, royalty-free license to host, display, and modify Your Content solely to operate the services. You represent and warrant that you own or have obtained all necessary rights to Your Content and that it does not infringe any third party's rights.

5.4 Code Export

(a) After completing 12 consecutive months of active paid subscription, you are entitled to request a code export — a static build of your website files.

(b) If you cancel before completing 12 months of paid subscription and wish to receive a code export, you may optionally purchase one by paying the monthly fees that would have been payable through the end of month 12 as a one-time export buyout. The buyout is entirely optional — if you do not elect it, nothing further is owed. Upon receipt of that payment, RingerLabs will issue the code export.

(c) A code export grants you a personal, perpetual, non-exclusive, non-sublicensable, non-transferable license to use the exported files to operate your website for your own business. It does not transfer copyright ownership, and you may not resell, sublicense, or distribute the files.

(d) Platform hosting, features, and ongoing support are not included after subscription cancellation, regardless of whether a code export is issued.

6. Subscriptions and Billing

6.1 Plans and Pricing

Subscription plans are billed monthly or annually:

6.2 Build Fee

A one-time build fee of $1,299 is charged for new website builds. Promotional pricing and returning-customer discounts may be offered and will be disclosed at checkout.

6.3 Billing and Payment

Subscriptions are billed in advance. Payments are processed by Stripe. You authorize us to charge the payment method on file at each renewal. If a payment fails, we may suspend services after reasonable notice.

6.4 Price Changes

We may change subscription prices with at least 30 days' advance written notice to your email address on file. Continued use after the effective date constitutes acceptance of the new price.

7. Support and Change Requests

7.1 Included Changes by Tier

Your monthly subscription includes the following managed changes:

A "change" means a discrete, reasonably scoped update to existing site content or layout. Adding a new page, a full site redesign, or integrating a new third-party service may be scoped and quoted as additional work.

7.2 Unused Changes

Unused changes in a given month do not roll over to the following month.

7.3 Response Time

We respond to support and change requests within 1–3 business days for Basic and Full plans, and within 1 business day for Pro plans.

8. Cancellation

8.1 How to Cancel

You may cancel at any time from the Billing section of your RingerLabs account using the billing-management option, or by emailing [email protected] to request cancellation.

8.2 Effect of Cancellation

Your site and subscription remain active through the end of the current billing period. After that date, your website will be taken offline, your account will be marked inactive, and your data will be retained for 30 days before deletion per our Privacy Policy.

8.3 No Minimum Term

The website build service has no minimum subscription commitment. Plans are billed month-to-month or annually per your selection at checkout, and you may cancel at any time per Section 8.1 with no further fees owed. If you cancel before completing 12 months of paid subscription, your site goes offline at the end of your current billing period; code export eligibility is governed by Section 5.4 — free after 12 months of paid subscription, or earlier via the optional export buyout in Section 5.4(b).

9. Refund Policy

9.1 Build Fee

The build fee is non-refundable once you have approved your site. If the delivered site materially fails to conform to your approved specification, your sole remedy is for RingerLabs to remediate the non-conforming elements within a reasonable time at no additional charge.

9.2 Subscription Fees

Subscription fees are non-refundable for any used portion of a billing period.

9.3 Payment Disputes

Before initiating a chargeback with your card issuer, please contact us at [email protected]. We maintain records of site approval, electronic signatures, and delivery for all transactions.

10. Domain Migration

10.1 Options

If you have an existing domain, RingerLabs can: (a) assist with migration if you provide temporary, scoped access to your domain registrar or DNS provider; or (b) provide step-by-step instructions for you to complete the DNS updates yourself.

10.2 Credential Use and Destruction

If you provide registrar credentials or API access, you represent that you are authorized to do so. RingerLabs will use those credentials solely for the domain migration and will not store them beyond the period necessary to complete that work.

10.3 DNS Propagation

DNS changes can take up to 72 hours to propagate globally. RingerLabs is not responsible for downtime, email disruptions, or service interruptions during the propagation window, whether the migration is completed by RingerLabs or by you.

11. Service Availability

RingerLabs makes commercially reasonable efforts to keep your hosted website available. Scheduled maintenance, software updates, and infrastructure work are performed with advance notice where practicable and are excluded from availability calculations. RingerLabs does not guarantee any specific uptime percentage and is not liable for interruptions caused by third-party infrastructure providers (including Hetzner, Cloudflare, or Stripe), force majeure events, or factors outside our reasonable control.

12. Acceptable Use

You may not use the services to:

• Violate any applicable law or regulation
• Infringe any third party's intellectual property rights
• Distribute malware, spam, or phishing content
• Operate adult content, gambling, or illegal services
• Impersonate any person or entity
• Attempt to gain unauthorized access to any system or network
• Use the platform in a way that could impair or overload our infrastructure

We may suspend or terminate your account immediately for material violations of this policy.

13. Audit Tool — Acceptable Use

The Rate My Site audit tool ("Audit Tool") analyzes publicly accessible websites. By submitting a URL to the Audit Tool, you agree to the following:

• You represent that you have a legitimate interest in the submitted site (you are the owner, operator, or authorized representative, or you are conducting good-faith competitive or professional research).
• You may not circumvent rate limits, scrape reports in bulk, or resell audit reports in any form.
• Site owners who believe their site was submitted without authorization may request removal of a report by emailing [email protected]; RingerLabs will honor such requests promptly.

13.1 Audit Fees and Refunds

Audit fees are non-refundable unless the audit fails to complete, in which case a full automatic refund is issued. No partial refunds are available for completed audits, regardless of satisfaction with the results.

13.2 Build-Fee Credit

Audit payments may be credited toward a RingerLabs website build fee within 60 days of the audit purchase date. The credit is applied as a discount at checkout and has no cash value. It is non-transferable and may not be combined with other promotions unless expressly stated.

14. Your Legal Compliance Obligations

You are solely responsible for ensuring your website and its content comply with all applicable laws and regulations, including:

• Accessibility requirements under the Americans with Disabilities Act and California's Unruh Civil Rights Act
• Industry-specific regulations applicable to your business
• Privacy laws applicable to data your website collects from your customers
• Business licensing and regulatory requirements in your jurisdiction

RingerLabs builds and maintains your website according to your specifications. We are not responsible for your compliance with laws specific to your business or the content you provide.

15. Copyright Policy (DMCA)

RingerLabs respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on a RingerLabs-hosted site infringes your copyright, send a written notice to our designated DMCA agent containing:

1. Identification of the copyrighted work claimed to be infringed
2. Identification of the allegedly infringing material and its URL
3. Your name, address, telephone number, and email address
4. A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
5. A statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on their behalf
6. Your physical or electronic signature

DMCA Agent: Cory Ringer, RingerLabs
Email: [email protected]
Full agent contact information is on file with the U.S. Copyright Office Designated Agent Directory at copyright.gov/dmca-directory/.

We respond to valid notices promptly and maintain a policy of terminating accounts of repeat infringers.

16. Portfolio and Case Studies

RingerLabs may display your completed website as a portfolio or case study example only if you explicitly opted in during onboarding. You may revoke this permission at any time by written notice to [email protected]. Revocation applies prospectively within 30 days and does not require removal from materials already printed or distributed before notice is received.

17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. RINGERLABS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RINGERLABS' TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO RINGERLABS IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL RINGERLABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF BUSINESS, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in this section limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.

19. Indemnification

You agree to defend, indemnify, and hold harmless RingerLabs and its owners, employees, agents, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) Your Content; (b) your use of the services in violation of these Terms; (c) your violation of any applicable law; or (d) any third-party claim that Your Content infringes their rights.

20. Electronic Signatures and Records

By using the services and clicking any consent or approval button, you agree that your electronic actions constitute valid signatures and that electronic records are acceptable under California UETA (Cal. Civ. Code § 1633.1 et seq.) and the federal E-SIGN Act (15 U.S.C. § 7001 et seq.). You consent to receiving disclosures and agreements electronically.

21. Dispute Resolution

21.1 Informal Resolution

Before initiating any formal dispute, you agree to contact us at [email protected] and give us 30 days to attempt informal resolution.

21.2 Binding Arbitration

If informal resolution fails, you and RingerLabs agree to resolve all disputes through binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except as provided in Sections 21.3 and 21.4. Arbitration will be conducted in Kern County, California, or remotely by mutual agreement. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

21.3 Small Claims Carve-Out

Either party may bring an individual claim in small claims court in Kern County, California, if the claim qualifies for small claims jurisdiction.

21.4 Class Action Waiver

YOU AND RINGERLABS WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.

21.5 Jury Trial Waiver

To the extent permitted by law, both parties waive the right to a jury trial for any dispute arising under or related to these Terms.

22. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. For any claims not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Kern County, California.

23. Force Majeure

RingerLabs is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, government action, pandemics, internet infrastructure outages, or failures of third-party providers.

24. Assignment

You may not assign these Terms or any of your rights hereunder without our prior written consent. RingerLabs may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with written notice to you.

25. Modifications to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and by updating the "Last Updated" date at the top of this page. Continued use of the services after the effective date of any change constitutes acceptance of the updated Terms. If you do not agree to a change, you must cancel before the effective date.

26. Severability; Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. These Terms, together with the Privacy Policy (ringerlabs.net/privacy) and any applicable Checkout Service Agreement, constitute the entire agreement between you and RingerLabs regarding the services and supersede all prior agreements.

27. Contact

Questions about these Terms:

Email: [email protected]
Business: RingerLabs
Location: Bakersfield, California